FAQs

How do I confirm my order has been placed?

Once your order has been placed, you will receive a confirmation email within 24 hours. If you have not received an email, please contact us at hi@getkrio.com

Where do you ship?

We currently offer free ground shipping within the continental USA for orders over $35.

How long does it take to receive my order?

We ship all orders within 7 days. Ground shipping generally takes 2-5 days after your order has been confirmed.

I want to interview or feature krio in a media outlet or at an event?

Another question we love! We always trying to get our mission out there. If you have a specific PR request, please send it to hi@getkrio.com

I am a content creator, do you have an affiliate program?

Yes, we do! Email us at hi@getkrio.com to learn more.

What is the return policy?

All products are final sale and non-refundable. We do not accept returns or exchanges on opened or used products, and the general dissatisfaction of our products. We have listed all of our ingredients on our product pages for transparency. Please keep in mind of any allergies you may with our ingredients. If you have any questions about our products, ingredients, and uses, please contact directly at hi@getkrio.com.